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Steve LeVine's Experience:
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Senior IT Support Engineer at Fidessa
August 2014 - Present | New York, NYServe as an integral part of the IT team supporting all facets of technology for the company’s 500 users in the Americas, from the executive group on down. Responsible for maintaining as well as advancing the technological tools utilized by the organization to expand their client base in order to increase the company's business and grow shareholder value. • Create, maintain and manage production and test Virtual Machines (VMs) • Perform break-fix for PCs, laptops, MS Surface, BlackBerry devices, Avaya desk phones, JabraPro wireless headsets, videoconferencing equipment and multifunction printers. • Create and manage Active Directory resources such as users, computers and distribution groups. • Utilize Exchange Management Console to create a manage resources • Work with SCCM in various ways such as adding software for distribution, creating queries, adding distribution groups. • Manage other systems such as Good/Blackberry Work, RSA, Trend OfficeScan • Create and maintain department and end-user documentation on SharePoint • Provide on-call and after-hours support • Manage IT loaner equipment
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Technical Support Consultant/Desktop Analyst at J. Crew
September 2012 - Present | New York, NY• Provide technical Level 1 through Level 3 technical support to all on-site and remote staff from all levels up through executives. • Provide support for internal and external consultants • Build and image desktop and laptops • Manage team’s work order queue o Make “first contact” with users to asses problem or to clarify request and obtain additional detail o Prioritize and delegate work orders to team technicians o Reassign or escalate issues as necessary o Minimize unassigned work orders and ensure compliance with SLAs • Guide and educate off-site Level 1 Helpdesk support • Maintain department wiki and knowledgebase • Provide coordination and support lead for new remote office sites • Interface with different areas of IT for support on projects and for troubleshooting • Maintain accounts in Active Directory, Exchange, Lync, RSA • Grant and remove network access right, distribution lists and mailboxes
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Technical Support Consultant-Senior/Technology Concierge at KellyMitchell Group (at American Express)
October 2013 - July 2014 | New York, NYAssigned to American Express Technology Concierge- World Financial Center Headquarters • Integral to making and proving the Technology Concierge concept as a successful and vital tool for the business. • Provided a unique and positive technology experience to employees and consultants in support of their work goals. • Created internal and end-user documentation • Managed accounts on both BES and XenApp MMC • Guided junior members of the support team and interfaced with other areas of technologies, telecom, security, etc. • Helped run a proactive Windows XP to Windows 7 software/hardware refresh project
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Senior Desktop Support Analyst at Warnaco, Inc.
May 2006 - July 2012 | New York, NYProviding senior technical support to our executive and brand headquarters • Image, configure, setup and test PC and Mac equipment. • Support all desktop hardware and software issues. • Manage computer and user accounts in Microsoft Active Directory through DRA • Manage and support RSA SecurID accounts • Administer BlackBerry Enterprise Server with creation and maintenance of user accounts • Activate, configure, test, distribute and manage mobile communication devices such as BlackBerry, iPhones and iPads • Manage user accounts with mobile telecom providers • Create educational material and train users • Manage networked printers • Maintain and enhance relationship of the business user community and the IT department • Provide local support to the rest of the IT department located at company headquarters such as o Maintaining and troubleshooting networking equipment o Support wireless access points o Network security o Assist with configuration of network core and switches
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Help Desk Analyst- Consultant at Spherion/New York City School Construction Authority
2004 - 2006 | Long Island City, NYAssigned to NY City School Construction Authority (NYCSCA) in Long Island City, NY as a Help Desk Support Technician. Provided superior on-site and remote technical support to more than 1,000 internal and external clients, including executives and their staff. Accurately managed user accounts in Active Directory through MMC in a Windows 2000/Windows XP environment. Administered user accounts in Microsoft Outlook/Exchange, Primavera Expedition and Oracle-based applications and supported end-users with these applications. Effectively coordinated various complex projects such as physical rollouts and workstation moves. Creatively used HEAT to manage work tickets efficiently and expeditiously.
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Senior Desktop Support Technician at American Society of Composers, Authors and Publishers (ASCAP)
2000 - 2004 | New York, NYSuccessfully coordinated and implemented an enterprise-wide Windows 2000 client upgrade and data migration for 800 employees in 8 locations. This included development and distribution of pre-planning, planning, rollout and end-user documentation and education. • Maintained a problem resolution rate of over 99% with less than 1% “reopen” rate. • Achieved additional personal and department goals 100% of the time, including “reach” goals. • Utilized Microsoft Active Directory to manage more than 2,000 computer and user accounts in over 30 Organizational Units. • Managed and administered FrontRange HEAT call tracking, ticketing and client management system.
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Investment Consultant at Dreyfus
1993 - 2000Provided advice and guidance to existing and potential clients as to their investment needs.